- 50,000 work hours saved each year
- More than 100 robots in use in 49 different business processes
- Digital workforce dispatched to branches all over Japan
For life insurance companies, the volume of work can greatly vary throughout the year. In such a context, a business that recruits, quickly trains and dispatches temporary employees has emerged. During its search of ways not to rely on human wave tactics anymore, Nippon Life Insurance Company (Nissay) quickly turned its attention to solutions to delegate routine work to computer software. Even before the concept of RPA (Robotic Process Automation) appeared in 2014, the company has started using it in a real business context. 4 years after its official introduction, the company is now using robots in 49 business activities across 2 insurance departments. Not only has it achieved its goal of making office work more regular, but it has also freed the equivalent of 50,000 work hours per year. From 2018, it has begun to expand this to departments outside accounting and finance, as well as to the other branches across the country. Having been able to optimize single-unit operations through robot substitution, it is now focusing on the improvement of a series of entire business activities, and has started a demonstrative experiment to link RPA and BPM (Business Process Management) in one of its departments.