- Automating the registration of changes in personnel, task for which mistakes are not forgiven
- Employees with no experience in programming oversaw the implementation and have made this task three times faster
- There are plans to spread this efficiency-improving workplace-friendly tool inside the Ministry
In response to the decreasing birthrate and the aging population, the Ministry of Economy, Trade and Industry (METI) is urging the industrial community to increase its productivity by using digital technologies for example. While endeavoring on its own toward the digital transformation of governmental procedures and operational processes internal to the Ministry, the Secretarial Section, which leads the internal HR affairs, and which oversees the workstyle reform, focused its attention on RPA (Robotic Process Automation) to substitute routine activity processes done on a computer with a software. In July 2018, it implemented the desktop-based tool “BizRobo!mini”.
The people in charge of registering HR information, who have no experience in programming, are implementing robots they are entrusting with a part of their own tasks. The work hours are now less than three times shorter.
The same Section estimates that efficiency improvement using other methods is difficult, and that a relatively large number of tasks with potential for improvement using RPA are lying dormant among the operational processes at the METI. It also wants to rapidly share knowledge about workplace-led robotic operations and contribute to the diffusions of RPA inside the Ministry.